This is the last part of my series on card payments and in this post I will try to cover some common frauds targeting card users and how one can best protect herself/himself against those.
Skimming: Skimming is the process of stealing your card information at the time of interaction and then misusing that information to fraudulently post transactions on your card. Whenever card is swiped at a PoS or ATM device a fraudster attaches an external card reader to steal the card information at the time of swipe.
One most effective measure taken to prevent this kind of fraud is implementation of CHIP (EMV) cards. RBI has made it mandatory to all the card issuers to ensure all the Debit and Credit Cards issued are CHIP cards. ATM machines are designing their card readers to make installation of any additional external component difficult. However few precautions one can take to safeguard oneself from this are as follows:
- Ensure you have sight of your card all the time and the device where the card is being swiped is clearly visible to you and does not have any external component that does not belong is attached to the device.
- While using an ATM please ensure there is no external component attached to the card reader of the ATM (many ATMs that still use a magnetic stripe reader use jitter to interrupt the card entry into the card reader that ensures card data is not captured by external device). One way to identify if any external component is attached on the card reader is to look for the light blinking from the card reader. If you cannot clearly see the light at the card reader avoid using that ATM.
These types of frauds are specially prevalent in popular tourism destinations. The logic is that most of the time the card being skimmed is of a tourist and once you are back from your vacation and it becomes very difficult for your to follow through on the crimes committed on your cards in a place you are not native to specially if that place happens to be in a foreign country. Only thing you can do when you are traveling to be extra cautious using your card. I visited Australia recently and noticed that merchants encourage you to swipe/dip or tap your card yourself instead of taking it away from your hands. It is a very good practice.
Phishing: Phishing is exactly what it sounds like (Fishing) fraudster targets a bunch of people in the hopes of getting them to reveal their sensitive information. There is another more entertaining way to learn about Phishing, is watch the very entertaining web-series on Netflix Jamtara, which is based on a tele-calling Phishing racket run by a bunch of young kids from a remote town.
According to Wikipedia definition, “Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication.”
If you receive a call, SMS or e-mail pretending to be from your issuer or any other entity requesting you to share sensitive information like card number, PIN, CVV, OTP, net banking ID and password etc. Only way to protect yourself from this kind of fraud is to never share sensitive details to anyone over any medium. Your bank will never ask for these details over call, sms or e-mail.
Website Spoofing: Fraudsters will create a website that looks like the website of another trusted entity and even have similar url (a very neat trick used by fraudster is to replace of of the characters in the url with another special similar looking special character). One simple way to avoid falling prey to this is avoid clicking on links received on e-mail or sms that asks for sensitive information to be shared, instead type the url yourself.
There are checks and controls implemented by websites to make sure customer recognizes the right page. For example, some websites have a shared image or message that is displayed on the page seeking you to input sensitive information. Like HDFC Bank Netbanking displays a picture and a message selected by you on its log-in page to ensure you are inputting your credentials on an authentic bank page and not some other spoofed website.
Social Engineering: The use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. Phishing explained above is a type of social engineering. Some other ways of social engineering relevant in this context are Vishing, where fraudsters will mimic the IVR (Interactive Voice Response) of the target organization to convince that organization’s customers into revealing sensitive information and Baiting, where fraudster will send you a link over e-mail or SMS prompting you to click on an infected link with promise of certain reward or threat of some loss.
There are no prince in Nigeria or warlords in Sudan dying to share their wealth with you, neither you have won any Coca-Cola or Reader’s Digest lottery. RBI or Income Tax departments are never going to call you to credit your account neither is Modi government giving you fifteen lac rupees in your account provided you share your account or net banking credentials with them. To receive LPG subsidy you just need to link your Aadhaar to your bank account and nothing else.
Money Mule: A money mule, sometimes also called as “smurfer” is a person who helps fraudsters transfer money acquired illegally. If someone approaches you with a story that he needs to transfer a fortune and want to use your account to park some funds and they will offer huge reward just for allowing the money to pass through your account or once the money is deposited in your account you need to withdraw cash and hand deliver it to someone in person, you are being recruited as a money mule in an elaborate fraud scheme.
When money is moved digitally, it leaves a trail and that can be used to identify and arrest the fraudster. To avoid this fraudsters create an elaborate trail of movement by passing the money through various money mule accounts and convincing these unsuspecting people into handing over the money in the form of cash at an unsupervised location. If you act as a money mule then you become a co-conspirator in the fraud and will be liable for any criminal proceedings that attracts. So avoid falling into becoming a criminal for some monetary reward.
Protect your Mobile Phone: These days your mobile phone has become very important when processing digital transactions. In many cases your mobile device is used as a mode of authentication, most of the time an OTP received on your mobile phone is used as 2nd factor authentication and many times websites and mobile apps store your card details (called card on file in payments world) in order to provide you a convenient user experience.
Now imagine a scenario where you have lost your smart phone and some fraudster has gotten hold of the device. Your phone is unlocked because you never set-up any access control like face, fingerprint, pattern or password to lock your phone when not in use. Fraudster notices that you have installed your telecom operator’s app on your phone and have your card credentials stored there. He sets up a shop offering cheap recharge to prepaid customers of that telco. He collects cash from the customers to recharge their prepaid mobile number and used your card stored in the app and OTP delivered on the device to make the payment. By the time you would report this and authorities catch up to him he would have shut the shop and run away. The only thing protecting you at this moment is your three digit cvv2/cvc2, if somehow he manages to find out that or guess that number you have no protection.
My only advice to you in this case is a. store your mobile number only at the apps/website you frequently use, b. set up an access control on your smartphone be it PIN, Pattern, Fingerprint or Face ID have some protection, c. don’t lose your phone and if you do immediately call your telco to block the number and also your bank to block your cards.
Physical Interaction: At last one very important thing, whenever you are providing photocopy of any KYC documents to anyone please make sure you sign it with date and purpose. The logic is to avoid misuse of your document from giving any instruction to your bank through their branch for example change of address, reissue of card, reissue of PIN, new cheque book etc. Bank branches typically ask for an identity proof to be attached with any written instructions to ensure the instruction has been received from authorized party.